Empowering Choice, Independence and Community

Supporting individuals and families across the Mid North Coast and Northern Rivers regions of New South Wales, from Coffs Harbour through to the Southern Gold Coast and surrounding areas with compassionate, person-centred mental health support.

  • At Choices Australia Support Services, we are passionate about supporting people living with psychosocial disability, dual diagnosis, and other disabilities to build meaningful, connected and empowered lives.

    With over 20 years of experience working within the complex mental health sector, our team brings deep understanding, compassion and real-world experience to the work we do. We understand that every person’s journey is unique, which is why we provide individualised, trauma-informed and recovery-oriented support tailored to each participant’s goals, strengths and needs.

    We specialise in supporting individuals experiencing complex mental health presentations, psychosocial disability, co-occurring disabilities, trauma, substance use challenges, and barriers to community participation. We also work closely alongside local clinicians, hospitals, mental health services and community providers to support participants transitioning safely from inpatient and acute settings back into the community.

    Our supports are designed to empower participants to increase independence, build confidence, strengthen connections, and improve overall wellbeing through genuine therapeutic relationships and person-centred care.

    At Choices Australia, we believe support should never be one-size-fits-all. We walk alongside our participants with empathy, respect and authenticity. We create safe spaces where people feel heard, valued and supported to move toward the life they choose.

    We proudly provide services across the Mid North Coast and Northern Rivers regions of New South Wales, from Coffs Harbour through to the Southern Gold Coast and surrounding areas.

  • Compassion

    We lead with kindness, empathy and understanding in every interaction.

    Empowerment

    We support people to build confidence, independence and choice in their lives.

    Integrity

    We act with honesty, transparency and accountability in all that we do.

    Connection

    We believe meaningful relationships and community are essential to wellbeing and recovery.

    Wisdom

    We bring experience, insight and a commitment to continuous learning to provide high-quality support.

Our Services

At Choices Australia Support Services, we provide compassionate, trauma-informed and person-centred supports for individuals living with psychosocial disability, complex mental health, dual diagnosis and other disabilities.

We understand that no two people are the same. Our supports are flexible, individualised and designed to empower participants to build stability, independence, confidence and meaningful connection within their communities.

Find out more

  • Participant Testimonial

    “I’m really grateful for all of the opportunities and support Choices Australia has coordinated and provided for me, I feel hope for the future in regards to being able to support myself and move towards independence with my disability. My current support worker has been especially considerate towards me and my handicaps and has taught me valuable lessons on what it means to be more independent, female empowerment and self confidence.”

  • Coco- Support Worker

    "Over the past year and a half working at Choices as a support worker, I have found the team to be highly dependable, professional, and genuinely dedicated to participant outcomes. All staff are incredibly supportive of my professional growth and collaborative in every challenging situation. Additionally, I especially like the ease of use of the company app, as efficient technology is something that is incredibly important in this line of work." 

  • Participant Testimonial

    “The support workers are friendly, supportive and caring. I’ve had a really positive experience with Choices Australia and feel well supported by the whole team.”

  • Georgia- Support Worker

    Description goes here“Working for Choices Australia has been an incredibly positive experience. I genuinely love my job and feel valued and supported every day.

    The admin team is amazing. They are always understanding, approachable and willing to help. They take the time to get to know both staff and participants and so their best to match us with participants who are the right fit.

    I appreciate being part of an organisation that values both its employees and participants, and a supportive and rewarding environment.”

  • Daniel- Support Worker

    “From my first connection with Choices Aus I knew this was a company I wanted to work for.

    It is so refreshing to contribute to a team that priorities compassion, empathy and well-being while helping individuals access the support and resources they need to thrive. 

    Thankyou for supporting me to make a positive impact in the lives of the people we support and I feel honoured to be part of the process.” 

  • Gemma- Support Worker

    “Choices is the best support company I have ever worked for, from day one, I’ve felt genuinely supported, valued, and trusted by the team at Choices.

    Carli and Tash create a positive, flexible, and understanding work environment, that makes a real difference not only for staff but also for the people we support.

    Their approachable management style and willingness to work with staff mean I can focus my energy on providing high quality, person-centred support to my participants. Being part of a team that truly cares about both its staff and participants makes Choices a wonderful place to work and Im proud to be part of it.”

  • Natasha- General Manager

    “I love seeing the relationships our support workers build with participants and the difference that having the right person beside someone can make in their everyday life.

    I’m also really proud of the team we’ve built at Choices. We genuinely care about the people we support, and I think there’s a real willingness here to step up, problem-solve and keep trying when things are complex. Being part of an organisation that can make a practical difference in someone’s life is what keeps the work meaningful”

  • Jordan- Support Worker

    “I take great pride working for Choices Australia.

    Being part of a company that delivers high quality support and working alongside a team of professionals that are in this industry for the right reasons means everything to me! Together we make a difference!”